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One of the areas of a tenancy where relationships can break down the most between tenants, agencies and landlords is relating to maintenance issues.
At Watts & Co all non-emergency maintenance is dealt with during office hours and only in writing, you can report your maintenance issues by clicking the button below and following the simple steps.
Please provide as much detail as you can and attach photographs if possible.
When you send in the request you will receive an acknowledgment reply within 24 hours (during the normal working week) if you do not receive the reply then either email again or call referring to your original email to make sure it has not been missed my mistake.
Please do not call the office with maintenance requests as the staff members that answer the phone are not trained to deal with maintenance and will ask you to report your request via the website. Also please do not call into the office with maintenance requests, you will just be asked to report your problem via the website (Please also remember to include your address in the subject header).
It is company policy to only deal with maintenance in writing via the website. We do not take responsibility for any request not dealt with that is not reported in this way.
Maintenance issues fall into 3 categories.
Minor: A minor issues is for example a broken toilet seat, faulty cupboard door or a dripping tap. We aim to have these issues dealt with within 7 days of the issue being reported.
Watts and Co are pleased to have won the award for the Best Estate Agent for Customer Service and Experience in the LS4 postcode.